Orders and Returns
NOTICE: COVID19 PERIOD
We will no longer accept any request/s for Return Item/s during this period as part of our assurance to all our customers.
TERMS & CONDITIONS
1 You may cancel the purchase any time before shipment. Once shipped, purchases will be subject to return process rather than cancellation process.
2 You may request for return of the purchased items at any time within 7 days from the date of receipt. With respect to return-related matters:-
2.1 you can email to us at firstname.lastname@example.org, we can only response during normal working hours and from Monday to Friday.
2.2 all items must be unopened, unused and in the original form that was delivered to you; and
3 Return costs shall be borne by the party attributable to the return request, such as:
3.1 by you (ie the buyer) where the return is due to a change of mind;
3.2 by us (ie the seller) where the return is due to the defects in the item, delivery delay or delivery of the wrong or different item.
4. Upon completion of the cancellation or the return process, the Company shall refund to you (ie the buyer) vide PAYNOW or account transfer.